At Cape Diamond Boutique Hotel, Cape Town (“we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit capediamondboutiquehotelcapetown.com (the “Website”) or make use of our services. By using our Website, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Personal Details: Name, email address, phone number, mailing address, and booking information.
- Payment Information: Credit card details and billing information (collected securely through third-party payment processors).
- Website Data: IP address, browser type, device information, pages visited, and time spent on the Website.
- Communications: Emails or messages you send to us via our contact forms or email.
2. How We Use Your Information
We use your information for purposes including:
- To process bookings and payments.
- To provide personalized services and special offers.
- To respond to inquiries or feedback.
- To improve our Website and services.
- To comply with legal obligations.
We do not sell, trade, or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may be used to:
- Remember your booking preferences.
- Analyze Website traffic and performance.
- Personalize content and marketing messages.
You can manage or disable cookies through your browser settings, but this may affect the functionality of the Website.
4. Sharing Your Information
We may share your information in the following situations:
- Service Providers: With trusted third-party providers who help us operate the Website, process payments, or deliver services.
- Legal Requirements: When required by law or in response to a valid legal request.
- Business Transfers: If the hotel is sold, merged, or acquired, your information may be transferred as part of the transaction.
5. Security of Your Information
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access, update, or correct your personal information.
- Request the deletion of your personal information.
- Opt out of marketing communications.
To exercise your rights, please contact us at [email protected].
7. Third-Party Links
Our Website may include links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
8. Children’s Privacy
Our Website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.
Last Updated: December 17, 2025
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Cape Diamond Boutique Hotel, Cape Town
Email: [email protected]